CONFIDENTIALITY
PRIVACY POLICY
HomeZone
This Privacy Policy aims to inform users of the HomeZone online store about the way in which their personal data is collected, used, stored and protected, in accordance with Regulation (EU) 2016/679 (GDPR) and current Bulgarian legislation.
I. PERSONAL DATA CONTROLLER
The personal data controller is:
Trade name: HomeZone
Contact email: elimm@abv.bg
II. WHAT PERSONAL DATA WE COLLECT
HomeZone may collect the following categories of personal data:
1. Data provided by the customer:
three names
email address
telephone number
delivery address
billing details (if applicable)
2. Data when using the site:
IP address
device and browser type
pages visited
cookies
3. Payment data:
HomeZone does not store bank card data
payments are processed by licensed payment operators
III. PURPOSES OF PROCESSING
Personal data is processed for the following purposes:
processing and fulfilling orders
delivery of products
communication with customers
issuance of accounting documents
improvement of the functionality of the site
marketing (only with explicit consent)
compliance with legal obligations
IV. LEGAL BASIS FOR PROCESSING
The processing of personal data is carried out on the basis of:
performance of a contract (order)
legal obligation
explicit consent of the user
legitimate interest of the Merchant
V. STORAGE PERIOD
Personal data is stored:
for the period necessary to fulfill the order
up to 5 years for accounting purposes (according to the law)
until withdrawal of consent – for marketing data
After the expiration of the period, the data is deleted or anonymized.
VI. PROVISION OF DATA TO THIRD PARTIES
HomeZone may provide personal data to:
courier companies (for delivery)
payment operators
accounting and IT services
government authorities - if legally required
All third parties are obliged to comply with the GDPR.
VII. USER RIGHTS
Each user has the right to:
access to their personal data
correction of inaccurate data
erasure ("right to be forgotten")
restriction of processing
data portability
objection to processing
withdrawal of consent at any time
Applications should be submitted to: elimm@abv.bg
VIII. RIGHT TO COMPLAINT
The user has the right to file a complaint with:
Commission for Personal Data Protection (CPDP)
Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
www.cpdp.bg
IX. COOKIES
The site uses cookies for:
basic functionality
statistics and analysis
marketing (only with permission)
The user can manage cookies through the browser settings or the cookie banner.
X. DATA SECURITY
HomeZone implements technical and organizational measures to protect personal data, including:
SSL encryption
restricted access
secure platforms (Shopify)
XI. MARKETING AND NEWSLETTERS
Marketing messages are sent only with explicit consent.
The user can unsubscribe at any time via a link in the email.
XII. CHANGES TO THE POLICY
HomeZone reserves the right to update this Privacy Policy.
Changes will be effective from the date of their publication on the site.
XIII. CONTACT
For questions related to personal data, you can contact us at:
📧 elimm@abv.bg